Shipping, delivery and returns
Last updated: 3 February 2026
1. Shipping and delivery of goods
Blizzcool ships products within the European Union. For delivery we use different carriers, selected according to the destination area and the type of order.
The estimated delivery time is 24/48 working hours from order confirmation, except in the event of logistics incidents, public holidays, high-demand periods, lack of stock, force majeure or circumstances beyond Blizzcool’s control.
For special or bulky orders, or orders with particular conditions, the delivery time may vary. In such cases, the customer will be informed whenever possible.
2. Shipping costs
As a general rule, shipping costs are included in the final price of the product, provided that the order meets the standard weight, volume and destination conditions established by Blizzcool / Tools Place, S.L.
2.1 Shipments to mainland Spain and the Balearic Islands
For shipments within the Iberian Peninsula and the Balearic Islands, shipping costs are included in the price of the product, provided that:
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The total weight of the order does not exceed 40 kg, and
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The sum of the three dimensions of the package does not exceed 2.50 metres, and none of them individually exceeds 1.50 metres.
If an order exceeds any of these limits, or due to the special characteristics of the product, Blizzcool will contact the customer to inform them of any possible increase in shipping costs or, where applicable, to offer a personalised quote before proceeding with the shipment.
2.2 Shipments to the Canary Islands, Ceuta and Melilla
For logistical and transport cost reasons, direct sales through the website are not available for shipments to the Canary Islands, Ceuta and Melilla.
However, both private customers and businesses may request a personalised quote by contacting the sales department, which will provide a proposal tailored to the conditions of the order.
2.3 Special or bulky orders
For special or bulky orders, or orders with particular conditions (due to weight, dimensions or the nature of the product), shipping costs may not be included in the price initially shown.
In these cases:
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The customer will be expressly informed.
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The order will not be processed without prior acceptance of the applicable shipping conditions.
2.4 Information prior to payment
In all cases, before completing the order, the customer will be able to see the total amount, including, where applicable, the relevant shipping costs.
3. Receipt of the order
At the time of delivery, the customer must check the condition of the packaging and the goods.
If they notice:
- Visible damage to the package.
- Dents, breakage or tampering.
- Incorrect or missing products.
They must notify Blizzcool as soon as possible, through the contact channels indicated on this page, so that the incident can be dealt with.
4. Returns and right of withdrawal
Returns shall be governed by the provisions of our General Terms of Use and Contract.
Consumers (B2C)
In accordance with current legislation, consumers have a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without having to give any reason, except in the cases excluded by law.
To exercise the right of withdrawal, the customer must give notice by means of an unequivocal written statement sent to the email addresses indicated.
General return conditions
- Products must be returned in perfect condition and, where possible, in their original packaging.
- Once the return has been received and the condition of the product checked, a refund will be issued using the payment method used, in accordance with the applicable regulations.
5. Contact
For any query relating to shipping, delivery or returns, you can contact us at: